We place a high priority on the accessibility of our health care information and products so that we can meet our customers’ needs.
- Request content in accessible format
- Customer Service Policy (PDF)
- Integrated Accessibility Standards Multi-Year Workplan (PDF)
Alternate formats for products and reports
ºìÁì½í¹Ï±¨is committed to ensuring that our communications, products and services are accessible to people living with disabilities. Use CIHI’s Accessibility Request Form to request ºìÁì½í¹Ï±¨products in an accessible format.
Feedback
ºìÁì½í¹Ï±¨welcomes feedback on how we provide accessible products and services. Customer feedback will help us identify barriers and respond to concerns. You can provide feedback by emailing help@cihi.ca.
Customer Service Policy
We are committed to providing goods and services in a way that respects the dignity and independence of people with disabilities. We ensure that people with disabilities have the opportunity to access and benefit from our products and services.
Training for ºìÁì½í¹Ï±¨employees
We have a training plan to ensure that all employees receive disability awareness training as it relates to the customer service standards of the Accessibility for Ontarians With Disabilities Act, 2005.
Recruitment and selection
At ºìÁì½í¹Ï±¨we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you have a disability and require an accommodation, please email humanresources@cihi.ca.