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Once you have selected a vendor, review vendor solution considerations and these questions to help guide contract negotiations. 

The review will help ensure that the vendor solution will meet your organization’s business needs for data collection, reporting and submission to CIHI.

Consider the following questions when creating your contract:

• What determines the software price?
• What types of services (on site and virtual) are included in the purchase?
• What is the timeline to build software and test all requirements?
• What ongoing training is offered?
• Is real-time client support available?
• What standard is being supported?
• How often do program updates go out, and are clients notified when they do?
• What is the turnaround time for getting bugs fixed?
• How customizable is the system? Will it meet business needs? Are there additional costs for maintenance?
• Can jurisdiction- or organization-specific mandatory reporting requirements be integrated into the system?
• Is the software integrated or stand-alone? Is it available for online and/or offline use? Can it be used remotely with mobile devices (e.g., tablets, laptops, smartphones)?
• Can the solution link to other organizational information systems?
• What are the contract term commitments, termination clauses, discounts and hidden fees?