About the Canadian Patient Experiences Survey — Inpatient Care
The Canadian Patient Experiences Survey on Inpatient Care (CPES-IC) (ZIP) is a standardized tool created by ºìÁì½í¹Ï±¨that hospitals can use to receive feedback from their patients about the quality of care they received during their most recent stay in a Canadian acute care hospital.
The CPES-IC helps hospitals learn about patients’ experiences with care. It can support quality improvement initiatives, assist with comparisons and benchmarking for the measurement of patient experience, and improve flexibility for jurisdictions and hospitals (through survey tool options) to meet their patient experience information needs. The bilingual surveys have been cognitively tested and validated in the field and are endorsed by Accreditation Canada for patient experience surveying.
The CPES-IC gathers information about patients’ experiences in the following areas:
- Admission process
- Communication(s)
- Involvement in decisions and respect for patient’s preferences
- Coordination of care
- Discharge process
- Overall experience of care
The following survey options are available for hospitals and jurisdictions to use:
- Canadian Patient Experiences Survey — Inpatient Care — 20 Measures (CPES-IC-20M): The comprehensive CPES-IC includes 41 questions: 33 questions for gathering information from Canadian acute care patients on their experience during a recent hospital stay, 7 demographic questions and 1 open-ended question. Descriptions of the measures for the CPES-IC-20M can be found in Canadian Patient Experiences Survey — Inpatient Care: Patient-Reported Experience Measures (PDF).
- Canadian Patient Experiences Survey — Inpatient Care — 6 Measures (CPES-IC-6M): A subset of the CPES-IC-20M, the 6M includes 22 questions: 14 experience questions, 7 demographic questions and 1 open-ended question. It collects information to calculate 7 patient-reported experience measures: Communication With Nurses, Communication With Doctors, Consistent Information, Internal Coordination of Care, Involvement in Decision-Making and Treatment Options, Information and Understanding When Leaving the Hospital and Overall Hospital Experience.
Learn more about the .
Administering the surveys
ºìÁì½í¹Ï±¨provides suggested standards and supporting documentation for those who wish to administer the surveys. The Canadian Patient Experiences Survey on Inpatient Care: Procedure Manual (PDF) provides guidelines and best practices for administering the CPES-IC in the field and outlines information about population sampling methods and surveying modes.
You are welcome to use the surveys and their supporting manuals as long as you comply with the CPES-IC Terms of Use (PDF). There is no cost for non-commercial customers (e.g., jurisdictions, hospitals) to access and use the surveys.
If you have questions related to the survey, please email help@cihi.ca.
Related resources
- Patient-reported experience measures (PREMs): Frequently asked questions
- Patient experience in Canadian hospitals, 2022
- Canadian Patient Experiences Survey — Inpatient Care: Patient-Reported Experience Measures (PDF)
- Canadian Patient Experiences Survey — Inpatient Care: Procedure Manual (PDF)
- Canadian Patient Experiences Survey — Inpatient Care: Terms of Use (PDF)
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